Returned Goods

Ordered in error or are not as expected,

please contact our Customer Services Department on 0191 4479779 or Email to request a return.

If goods have been ordered in error or Unsuitable 

It will be the Buyers Responsibility to pay for the return postage, and any refund given will be the cost of the product and not and postage paid.

All Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging.

Item Received incorrect or Damaged

Please notify our sales team within 3 days of receipt of goods by calling 0191 4479779 or emailing

The seller will accept cost of return to be agreed. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.  

Faulty Items 

Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. 

Carriage will not be refunded when items are returned as unwanted, unsuitable or ordered in error.

Refunds on large/heavy items will be subject to a minimum 10% handling charge.

Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.

Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.